Policies and Values

Deposits

We take a small deposit for all of our appointments due to high demand and respect for our time.

A $100 deposit is required to book an initial appointment as a new client. All deposits are NON-REFUNDABLE and NON-TRANSFERABLE to a future appointment. A deposit is to ensure that you are serious about booking your appointment. If you would like to reschedule or cancel your appointment, you can do so online on Square appointments, where you will request/schedule all your appointments with us!

We understand that life happens, so a deposit can be transferred ONE time if rescheduling/canceling BEFORE the 72 hr period prior to the scheduled appointment.

DEPOSITS ARE NON-REFUNDABLE

Options for rescheduling times are subject to the availability of the artist. For the sake of burnout, our mental health, and life outside of the studio, we do not “squeeze in”. The availability we have on our online calendar is our only availability!

Realistic Expectations

We pride ourselves on being honest, and 100% transparent at Mikaila Keana Cosmetic Tattoo. We will always set realistic expectations from the beginning. We believe in educating our clients and being transparent every step of the way. The permanent makeup industry has created bad habits in artists and clients, and we strive to be the change this industry needs as far as realistic expectations and putting the needs of clients and their skin FIRST. If we do not believe that we can meet your expectations, we will always choose parting ways with integrity and a clear conscience, rather than choosing money for a result that is not realistic, safe or ideal for your skin, short and long-term. We’ve got you and will always have the best options for you in mind!!

Rescheduling

If you wish to reschedule, a minimum of 72 hours' notice is needed. Deposits can be transferred ONE time if the reschedule occurs before the 72 hr notice prior to the scheduled appointment. All appointments rescheduled under 72hrs will require a new deposit to book another appointment. Again, You are allowed one reschedule per deposit if OVER 72 hrs from the scheduled appointment.

Payment Methods

Cash is currently the ONLY payment method accepted in the studio. Deposits are paid with all major credit/debit cards via an invoice that is emailed to you once an appointment has been requested on the schedule. No payments are taken at the time of scheduling! You will put a card on file in order to schedule an appointment for no-show protection.

Results

Healed results will vary with each individual client. We have no control over what occurs during the healing process or how your skin reacts to being worked on. A minimum of two sessions is strongly recommended and in some cases, additional touch-ups may be required. Cosmetic Tattooing procedures are not intended to replace the use of makeup products, but to enhance your individual features and make your routines a bit easier!

All risks and uncertainty of the process involved in cosmetic tattooing are agreed upon and understood by the client before booking an appointment.

At the time of your appointment, if it is clear that this concept is not understood by the client and there is uncertainty or a sense that this is an impulsive decision, we reserve the right to refuse the service and the deposit will be forfeited.

Cover-ups, previous cosmetic tattoo

If you have previous eyebrow or lip work done, you MUST email over clear photos with no makeup on the area, in well-lit, natural lighting, BEFORE requesting/scheduling an appointment. If the work is too dark, saturated, scarred, discolored, or misshaped, tattoo removal may be recommended before we begin a cover-up or rework.

PRE APPROVAL IS REQUIRED

Late Arrival

We have a strict 15-minute late policy. If you arrive more than 15 minutes late, out of courtesy to the artists and other clients, we will have to reschedule. Your deposit will be forfeited and you will be required to pay another deposit to book a new appointment.

Late cancellations

If you cancel your appointment within 72 hours, you will be charged 50% of the appointment cost.

No call/No shows

If you no call/no show an appointment you will be charged 100% of the appointment cost and will NOT be able to schedule any future appointments at Mikaila Keana Cosmetic Tattoo.